Yesterday, Katlyn Skye took to Twitter with a narrative that started along with her being picked up by a Lyft driver, and ended along with her leaping from a shifting automotive. The beats of the story are sadly considerably acquainted. The driver began driving erratically, had a near-miss, then was seen coming into a special handle than the one she’d requested into “his own GPS.” Luckily, Skye seen and entered her meant vacation spot into her cellphone to trace her progress.
A textual content from Lyft confirmed what she already knew, that she was not headed towards her vacation spot, and supplied her a hyperlink to click on in case she wanted assist. She repeatedly instructed the driving force they had been going the improper manner, however was ignored. Finally, the driving force claimed he didn’t converse English, which Skye claimed was unfaithful. Finally, she determined to attend till the driving force slowed for a low-speed flip and soar. She did, and he or she ran to security.
Once secure, she clicked on the hyperlink that Lyft despatched her and filed a report. She was instructed Lyft would name her inside 5 minutes, which didn’t occur. The firm did ship her quite a few direct messages through the Lyft app and issued her a refund for her trip.
The subsequent morning, she was knowledgeable that Lyft had banned her from utilizing the service.
Hi Kat,
This is Yuri, and I’m a part of the Safety staff right here at Lyft.
This electronic mail is to inform you that your account has been deactivated resulting from alleged security violations on the Lyft platform. Specifically, we acquired a report that alleged you jumped out of the automotive whereas the automobile was in movement.
We will likely be unable to service your wants as a rider on the Lyft platform any additional. This resolution is remaining.
Please reply on to this electronic mail ought to you have got any questions concerning this resolution.
Thanks on your time,
In two follow-up emails, Lyft maintained that their resolution to ban her was remaining and in a single, recommended that she ought to have used a security function developed in cooperation with the safety agency ADT.
Update, June 20 5:18 PM:
We have acquired the next from Lyft:
“Safety is fundamental to Lyft. We take reports like this seriously and always work to take immediate and corrective action. Regrettably, our first response came up short, and therefore, we have reactivated the rider’s account and contacted her to offer our support. Since day one, we have worked hard to design policies and features that help protect both drivers and riders, and we are always looking for ways to make Lyft an even safer platform for our community.” – Lyft Spokesperson
Source: jalopnik.com