A Nevada girl has been left stranded out of state and in want of a serious auto restore that Hyundai is denying. Reno resident Virginia Sousa purchased a automobile from Lithia Hyundai earlier this 12 months and “immediately noticed a rattle,” in accordance with native information KOLO. Sousa introduced the automotive in however the Hyundai seller that bought her the automotive claimed she wanted an oil change and despatched the mom of 4 on her approach, reportedly saying “everything was fine.”
Everything wasn’t nice, nonetheless, and the rattling didn’t go cease after routine upkeep was carried out. Hyundai has had points these days with defective engines, which require main repairs or complete replacements, in some circumstances. There are reviews of homeowners having combined luck with guarantee protection: some have been in a position to get repairs or replacements, whereas others haven’t had such good luck.
It looks like Sousa was unknowingly among the many latter. She tried to contact the dealership to report the persistent rattle, however was unable to get ahold of them. And KOLO lays out a timeline that spans a number of months, stuffed with encounters that left Sousa and her household feeling dismissed and pissed off:
When the rattle endured Sousa tried to name Lithia Hyundai to have the automotive checked out once more. According to Sousa, it took three months to get ahold of the dealership and when she did, it was one other two months to get her automotive on calendar. This time round, after dropping the automotive off, she was instructed the automobile needed to have the motor changed and that the guarantee was invalid.
“We were thinking, well, is there any exception because we had it in prior to the warranty? We never heard yay or nay…nothing,” mentioned Sousa.
In the 5 months it took for Lithia Hyundai to find out the guarantee was outdated, Sousa’s father was dying.
During the time Sousa was making an attempt to get in contact with the seller, she was dealing with hardships at dwelling; her father died, and within the months main as much as his passing, Sousa needed to journey to California a number of instances, as the lady tells KOLO:
“I think I made at least four trips to California in the time being. One being I had to by his bedside, he died January 1st, I had to go back for his celebration of life, and then I had to go back twice to get some of his stuff,” Sousa recalled.
Sousa and her husband texted and known as repeatedly simply to get solutions. The Sousa’s even stored data of every time they reached out. In some cases they’d name the dealership eight instances in every week. Their automotive has now been sitting at Lithia Hyundai for 3 and a half months.
Throughout the ordeal, Sousa was unable to make use of the automobile. She took on a automotive cost for naught, and Sousa says she’s been paying for a automotive she will’t use.
After her father’s loss of life, KOLO reviews that Sousa’s four-year previous son was recognized with a mind tumor. The household now needed to break up at common intervals so Sousa might take her son to radiation remedy in Utah, whereas her husband stayed in Nevada to care for his or her different youngsters.
In Utah, Sousa and her son have been left carless, counting on Uber and Lyft to drive her son to therapies. The frequent journey share journeys have strained their funds, including to the frustration of paying for a automotive that’s ineffective. The dealership says her guarantee lapsed, however Sousa requested whether or not that applies if the ordeal started previous to the guarantee expiring. If it doesn’t apply, it’s one other instance of how the Hyundai engine failures have affected drivers within the U.S.
Or at worst, maybe the dealership was conscious of the likelihood that the automotive might have a defective engine, they usually stalled for time so they might declare the guarantee expired with a purpose to deny Sousa protection she was entitled to — particularly within the context of the engine hassle Hyundai and Kia have seen. The native ABC information outlet reached out to Lithia Hyundai for remark however the Reno dealership has but to answer to KOLO’s request.
Source: jalopnik.com