Hertz has issued an apology for turning away a U.S. citizen at one among its automotive rental places, claiming the shopper was required to indicate a U.S. passport. A Hertz employee denied Humberto Marchand’s reservation on the Louis Armstrong International Airport in New Orleans, Louisiana, after demanding Marchand present his passport, regardless of his Puerto Rican driver’s license being a legitimate ID based on Hertz’s personal insurance policies.
Marchand is an American citizen from Puerto Rico, which has been a U.S. territory since 1917 (though these born after 1898 had been then granted U.S. citizenship) and boasts illustration in Congress. He was touring to New Orleans — formally thought of home journey — and had paid for a Hertz automotive rental on the Armstrong airport prematurely.
Marchand confirmed the clerk on the rental counter his driver’s license, which incorporates Spanish and English textual content since each are the official languages in Puerto Rico. What adopted was a tense alternate between the traveler, Hertz worker and a Kenner police officer, who reportedly threatened to name Border Patrol…on a U.S. citizen.
CBS Correspondent David Begnaud breaks down the encounter, which was partially captured on digital camera by the spurned traveler, Humberto Marchand:
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In the footage, we see the Hertz employee demand that Marchand present his U.S. passport. The request assumes Marchand was a foreign national rather than a U.S. citizen, and not only was the Hertz employee operating under an incorrect assumption, but she was also in violation of Hertz’s own terms, which state that a Puerto Rican driver’s license, is a valid form of I.D.
Marchand repeatedly told the worker this, but the Hertz employee asked if he would like her to call the police. Marchand said yes, please, and Kenner police arrived on the scene; the officer who spoke with Marchand turned off his body-worn camera at some point during or after the exchange, but Marchand insists the officer threatened to call Border Patrol and have him removed.
The Kenner police claim a departmental review of the footage did not confirm the officer’s remark. The department suggested that Marchand file a complaint, and that it would allegedly investigate further.
Hertz issued the following statement:
Hertz accepts Puerto Rican driver’s licenses from our customers renting in the U.S. without requiring a valid passport. We sincerely regret that our policy was not followed and have apologized to Mr. Marchand and refunded his rental. We are reinforcing our policies with employees to ensure that they are understood and followed consistently across our locations.
Hertz has refunded Marchand’s reservation but it’s unclear if the traveler was able to rent a car from Hertz, after all. It would seem like rival Enterprise or Budget, etc., just gained a life-long customer. According to Hertz, the employee who turned Marchand away has been “has been reminded of [the] standing policy related to Puerto Rican driver’s licenses,” and the company will remind its workers that people from Puerto Rico, are, indeed, American citizens.
The solely distinction, I suppose, is that their driver’s licenses are bilingual — as they’re. The Guardian notes that the U.S. is dwelling to the world’s second largest inhabitants of Spanish audio system at 53 million, in second place solely to Mexico, which boasts 127 million individuals who communicate Spanish.
Source: jalopnik.com