Automotive
Tesla has leveled accusations towards Reuters, asserting that the information company fabricated a narrative concerning the electrical car producer deceiving prospects to facilitate repairs not lined beneath guarantee. The contentious article, titled ‘Tesla blamed drivers for failures of parts it long knew were defective,’ alleges that Tesla misled prospects into believing they had been liable for issues requiring restore, whereas the corporate was purportedly conscious that these points had been widespread defects. Reuters reportedly supported its claims with anecdotal proof from prospects and cited service communications as proof.
Expressing skepticism in direction of Reuters’ protection of Tesla, particularly after a previous incident the place the information company allegedly edited an article and misrepresented the correction, critics argue that the claims towards Tesla depend on the interpretation of normal service notices throughout the firm. These notices, supposed to disseminate data amongst Tesla’s service facilities and proactively tackle potential points, might not essentially point out a widespread defect.
In an uncommon transfer, Tesla responded to the allegations by way of an in depth publish on the platform X. Notably, Tesla has been reticent to interact with information articles since dismantling its PR division in 2020. The automaker’s determination to interrupt its silence could also be attributed to the severity of the accusations. It’s value noting that Tesla claims Reuters contacted them earlier than publishing the article, however Tesla solely opted to reply post-publication.
Reuters revealed an article that leads with a wildly deceptive headline and is riddled with incomplete and demonstrably incorrect data.
This newest piece vaguely and nonsensically suggests there are hundreds upon hundreds of disgruntled Tesla prospects. It’s…
— Tesla (@Tesla) December 27, 2023
Tesla vehemently refuted the Reuters story, labeling it as “manufactured” and asserting that it’s “demonstrably incorrect.” The automaker criticized the article for its deceptive headline and purportedly inaccurate data. Tesla challenged the notion that there are widespread dissatisfied prospects, emphasizing that its buyer retention is among the many greatest within the trade. The firm went additional to assert that it possesses “telemetry” knowledge indicating a collision within the major incident highlighted within the article, versus a easy defect as asserted by the car proprietor.
Tesla argued that the article wrongly conflated a non-safety, noise-related problem with unrelated service actions. The automaker maintained its dedication to truthfulness and transparency with international security regulators, rejecting any insinuation on the contrary as plainly inaccurate. This public dispute underscores the more and more complicated relationship between Tesla and the media, with either side providing conflicting narratives on the integrity of knowledge and the corporate’s practices.
Source: Electrek
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