As the shopping for and promoting of auto elements grows on-line, so does the variety of these merchandise misplaced, stolen or broken throughout transport.
RevolutionParts has give you a option to ease the trouble of coping with lacking or broken elements. The firm, which offers elements retail and wholesale commerce channels, has partnered with Extend to convey transport safety to its clients who promote elements and equipment by way of RevolutionParts’ platform.
Buyers whose elements didn’t arrive or have been delivered broken can submit a web-based declare, and Extend, a number one transport safety supplier, will course of 98 % of them in 90 seconds or much less. All communication and interplay with consumers and transport carriers is dealt with by Extend. The transport safety is offered at no extra price to sellers.
RevolutionParts CEO Ibrahim Mesbah mentioned a poor transport expertise will not be solely unhealthy for the elements purchaser, “but it hurts our sellers, too, because it reduces return purchases, increases their workload, reduces profitability and opens them to potential negative reviews.”
The partnership with Extend “will help dealerships across the U.S. provide better customer service to parts buyers by protecting them from stolen, lost or damaged packages,” Mesbah mentioned. “It further removes friction from the experience, as our dealerships do not have to spend time on the claims process with different shipping carriers.”
Source: www.autonews.com