Kia’s dealership community will now have entry to a extra fashionable, tech-based service lane platform through a partnership with Affinitiv, a software program agency specializing in automotive options.
The new digital platform, referred to as Ultimate Service Lane, will assist Kia sellers simplify the service lane course of, prioritize effectivity and profitability in addition to hold the shopper related all through the service expertise.
Service managers will be capable to leverage the software to assign the suitable technician to every job and hold tighter management over the time spent on particular person appointments. It may even help in standardizing the automobile inspection course of and allocating the right billable hours to every restore order.
The digital answer additionally aligns the service aspect of the dealership with customers’ demand for extra transparency throughout automobile inspections and providers in addition to the will to work together extra in a digital surroundings.
Customers will be capable to ebook service appointments on-line with smartphones or handheld units and talk instantly with the service supervisor or technician over textual content. The dealership can even work together with the appointment-setting software utilizing a desktop net utility.
Following the automobile inspection, a digital diagnostic report will probably be despatched on to the shopper’s smartphone. The buyer can then overview and approve service suggestions instantly from the cellphone.
Digitizing the service expertise additionally will assist Kia sellers appeal to and retain youthful expertise as many candidates that enter the workforce are accustomed to utilizing technology-based instruments.
Ultimate Service Lane is an answer that Affinitiv custom-made for Kia’s particular wants.
Source: www.autonews.com
