Infotainment hiccups slammed different producers as properly in 2022, accounting for six of the highest 10 downside areas within the J.D. Power examine. Consumers complained about Android Auto and Apple CarPlay connectivity, built-in voice recognition, difficulties with contact screens and different show screens, and built-in Bluetooth methods.
David Amodeo, J.D. Power’s director of world automotive, stated Ram is experiencing comparable rising pains with its up to date infotainment setup that different manufacturers have gone by means of.
“We traditionally think of newly launched vehicles as being something that was a complete redesign, but in today’s day and age, just a software redesign can have as big of an impact as redesigning the entire vehicle,” Amodeo informed Automotive News. Ram “introduced some new software [and is] working through the bugs. If history is any guide, they’ll shoot back up to a much higher spot next year.”
It was a tricky yr for Ram father or mother Stellantis within the examine. Dodge, which maintained its lofty No. 2 place with an growing old lineup, was the corporate’s solely model to attain higher than common in issues per automobile.
Jeep, after delivering a flurry of product redesigns and new fashions, dropped from eighth within the 2021 examine to No. 23. Amodeo stated manufacturers are likely to take successful after they launch new fashions or debut vital redesigns.
Chrysler completed final once more, with Maserati third from the underside and Alfa Romeo just a few spots above that.
Stellantis stated it’s all the time searching for methods to enhance the shopper expertise and pointed to its stronger showings in previous IQS outcomes.
“We regularly consult J.D. Power data for greater insight into our vehicle performance,” a Stellantis spokesman stated in a press release. “As such, we are constantly monitoring and responding with actions to improve our customer experience. Other recent IQS results demonstrate our capacity to deliver the outstanding level of execution our customers demand and deserve.”