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In Our Opinion:
CARCHEX is an trade chief that has over 20 years of expertise. We’ve named this firm Best for Used Cars due to its many plans geared towards high-mileage automobiles. In addition, CARCHEX will cowl many vehicles as much as 250,000 odometer miles.
Pros
Over 20 years within the prolonged guarantee enterprise
Strong customer support popularity
Money-back assure
Cons
Limited protection for luxurious automobiles
Extra price for hybrid automobiles
One of the very best methods to guard your self in opposition to the price of repairing a car with a mechanical difficulty is thru an prolonged automobile guarantee. CARCHEX tops many trade lists for its nice service and protection for older automobiles. Our workforce of consultants discovered that CARCHEX critiques are overwhelmingly optimistic, and after researching the greatest prolonged automobile guarantee corporations, we consider CARCHEX is a powerful alternative for many drivers.
In this evaluation, we’ll element CARCHEX guarantee protection, advantages, and prices, and we’ll see how the corporate compares to a few of its opponents.
CARCHEX Review
In our workforce’s in-depth examine of the nation’s greatest prolonged guarantee suppliers, CARCHEX got here in second place amongst all suppliers with a rating of 4.3 out of a doable 5.0 stars. We discovered that the corporate presents among the greatest protection choices for older and high-mileage automobiles, which is why CARCHEX earned the title of Best For Used Cars in 2022.
CARCHEX Highlights
Founded: 1999
Headquarters: Baltimore, Maryland
Better Business Bureau (BBB) Rating: A+
BBB Customer Rating: 2.23 out of 5.0
Warranty Plans: 5
Commonly rated one of many high prolonged guarantee suppliers, CARCHEX presents guarantee plans in all 50 states. That’s a rarity within the car service contract trade.
However, CARCHEX shouldn’t be a direct supplier of auto service plans. Instead, the corporate brokers prolonged guarantee insurance policies from Royal Administration Services, Allegiance, and American Auto Shield.
| CARCHEX Pros | CARCHEX Cons |
|---|---|
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What We Like About CARCHEX
Like the opposite corporations in our checklist of the very best prolonged automobile guarantee corporations, CARCHEX offers a lot of strong protection choices at cheap charges. But in our examine, CARCHEX actually stood out due to a couple particulars:
- Extended guarantee plans: CARCHEX presents 5 ranges of complete protection.
- Benefits: Each guarantee plan comes with further perks reminiscent of roadside help and a 30-day money-back assure in case of cancellation.
- Repair store community: You can take your car to any licensed restore facility licensed by the National Institute for Automotive Service Excellence (ASE®).
CARCHEX Extended Warranty Plans
CARCHEX presents 5 car service contracts starting from primary powertrain protection to complete protection that’s much like bumper-to-bumper warranties. Here’s an summary of CARCHEX prolonged guarantee protection:
| CARCHEX Warranty Plans | Details |
|---|---|
| Diamond | CARCHEX’s Titanium protection is an exclusionary plan much like a producer’s guarantee. This covers all methods and elements of your car, aside from just a few components. |
| Platinum | Below CARCHEX’s highest degree of protection is Platinum protection. This contract nonetheless presents state element protection for a whole bunch of repairs together with main car methods. |
| Gold | Intended for automobiles over 60,000 miles, Gold protection handles powertrain methods and objects like brakes, suspension, and steering. |
| Silver | Silver protection consists of the gas methods, alternator, electrical methods, air-con, and seals together with the powertrain. |
| Bronze | CARCHEX’s primary, most barebones safety plan consists of powertrain protection and repairs for seals and gaskets inside the engine and drive axle. |
Not each automobile shall be eligible for every protection degree or plan. Vehicle eligibility is predicated on many elements, together with the age and mileage of your car and your state of residence.
CARCHEX Plan Details
With its 5 guarantee choices, homeowners can discover protection plans with CARCHEX that match their wants and funds.
Titanium
The CARCHEX Titanium plan offers exclusionary protection much like a producer’s manufacturing facility guarantee, with phrases of seven to 10 years. The highest protection degree obtainable, the Titanium plan has just a few exclusions.
Platinum
The Platinum plan is the very best degree of stated-component protection that CARCHEX presents. This protection plan is out there with phrases of 5 to 10 years.
With a Platinum plan, you get the protection that’s included within the lower-level Gold, Silver, and Bronze plans plus protection for the next:
- Suspension elements like higher and decrease ball joints, struts, and mounting plates.
- Heating and cooling system elements such because the radiator, thermostat, and water pump.
- Electrical elements reminiscent of solenoids and windshield wiper motors.
Gold
The Gold plan from CARCHEX offers named-component protection for your whole car’s main methods with phrases of 5 to 10 years. These phrases and protection make the Gold plan a superb possibility for higher-mileage automobiles with greater than 60,000 miles on the odometer.
In addition to elements which are lined by the Silver and Bronze plans, the Gold plan consists of protection for steering and braking elements reminiscent of:
- Backing plates
- Braking system elements
- Disc calipers
- Master cylinder
- Metal hydraulic traces and fittings
Silver
The Silver plan presents six to seven years of protection to your car’s important elements, making it a fantastic alternative for automobiles over 100,000 miles. Similar to a powertrain-plus guarantee, this plan covers the whole lot lined within the Bronze plan and gas system, air-con, and electrical elements reminiscent of:
- Air conditioning compressor
- Alternator
- Clutch
- Condenser fan
- Fuel pump
- Fuel tank
- Gauges
- Ignition coil
- Relays
- Starter
- Switches
Bronze
The CARCHEX Bronze plan offers protection for the foremost methods of your car for phrases of 5 to 6 years. This powertrain plan covers the most costly and catastrophic breakdowns.
Bronze plan protection consists of:
- Drive axle elements for the entrance and rear of your car
- Engine elements reminiscent of connecting rods and bearings, crankshaft and important bearings, pistons, pushrods, timing gear, and valves
- Transmission elements for computerized or guide automobiles
CARCHEX Warranty Exclusions
Even although some safety plans promise repairs for a whole bunch of elements, every prolonged guarantee has its exceptions. Here are just a few frequent objects usually not lined beneath a guaranty contract:
- Wear-and-tear objects reminiscent of wiper blades and brakes
- Regular upkeep reminiscent of oil adjustments
- Damage from proprietor abuse or neglect
- Damage from a collision
- Damage that may be lined beneath your auto insurance coverage coverage
CARCHEX Included Benefits
The greatest automobile guarantee corporations provide clients perks and advantages that transcend commonplace car safety. In addition to protection ranges and contracts for nearly any automobile and driver, CARCHEX offers the next perks together with the aforementioned 24/7 roadside help:
- Fuel supply
- Towing protection
- Trip interruption protection
- Rental automobile reimbursement
- Free SiriusXM for eligible automobiles
- Your alternative of any licensed restore facility
CARCHEX Optional Coverage Upgrades
In addition to its commonplace safety plans, CARCHEX presents a lot of protection improve choices. These add-ons provide extra specialised protection.
Options embrace:
- Emissions elements package deal
- Commercial use possibility
- Luxury electronics package deal
- Navigation system protection
- Key substitute protection
- Raise the market labor fee protection restrict
- Windshield restore protection
- Reducing deductible possibility
CARCHEX Sample Contracts
If you wish to take a better have a look at CARCHEX guarantee plans, the corporate presents a number of pattern contracts on its web site. Here is one instance of a Gold plan guarantee contract:
How Much Does a CARCHEX Warranty Cost?
Generally, a CARCHEX guarantee prices about $100 to $250 monthly or about $214 to $730 per yr, relying in your time period lengths and fee plan. Most CARCHEX protection plans additionally require a down fee, which varies based mostly in your month-to-month fee plan. Compared to different prolonged automobile guarantee corporations we’ve contacted, this pricing is common for the trade.
CARCHEX’S highest degree of protection prices a complete of $2,451, whereas the lower-tier plan prices round $2,786. In our personal 2021 guarantee survey, we polled 1,000 customers and located most pay between $1,500 and $2,500 for prolonged auto warranties.
CARCHEX Warranty Cost Estimates
We referred to as CARCHEX representatives to get quotes for vehicles of various makes and ages. Our analysis groups obtained quotes for 4 vehicles working in Raleigh, North Carolina: a 2018 Toyota Camry with 28,000 miles, a 2013 Honda Accord with 90,000 miles, a 2017 Honda CRV with 45,000 miles, and a 2016 Chevrolet Silverado with 50,000 miles.
The desk under exhibits among the quotes we acquired from CARCHEX.
| Vehicle Type | CARCHEX Warranty | Term Length | Cost | Deductible |
|---|---|---|---|---|
| 2018 Toyota Camry | Titanium | 5 years/100,000 miles | $136.17 for 18 months | $100 |
| 2013 Honda Accord | Silver | 5 years/75,000 miles | $116.09 for twenty-four months | $100 |
| 2017 Honda CRV | Platinum | 5 years/100,000 miles | $195.00 for 18 months | $100 |
| 2016 Chevrolet Silverado | Titanium | 5 years/75,000 miles | $215.00 for 18 months | $100 |
What Factors Affect Extended Warranty Costs?
Each guarantee supplier has its personal approach of figuring out the price of a car service contract, however some commonalities exist in the case of value. The price of a CARCHEX plan varies based mostly on elements reminiscent of:
- Contract
- Deductible
- Coverage degree
- Vehicle mileage and age
- Vehicle make and mannequin
- Existing manufacturing facility guarantee protection
In basic, a brand new automobile with much less mileage will price much less to cowl than an older, used automobile with excessive mileage. CARCHEX funds may be made upfront or with month-to-month fee phrases that may last as long as two years.
How CARCHEX Extended Warranties Work
CARCHEX prolonged guarantee plans are simple to buy. You can get an on the spot quote on the CARCHEX web site or name the corporate’s customer support line throughout enterprise hours. When our workforce referred to as the guarantee supplier, we have been solely on maintain for a minute and your entire name solely lasted 10 minutes. There was additionally no stress to buy a plan over the telephone.
CARCHEX critiques point out a straightforward and environment friendly claims course of. You can name the corporate to file a declare or take your car to the closest licensed restore facility or dealership. If your automobile repairs are lined beneath guarantee, CARCHEX can pay restore prices on to the store.
How To File A Claim With CARCHEX
If your car wants service whilst you’re beneath a CARCHEX guarantee plan, utilizing that service is pretty easy. Here are the steps it is advisable take:
- Consult your guarantee documentation and make sure that the restore work you want is roofed beneath your contract.
- Take your automobile to your most popular restore store for a prognosis and repair. You can select from over 30,000 accredited restore facilities.
- After repairs are accomplished, the restore store will obtain an authorization quantity for the lined repairs. Once this occurs, CARCHEX can pay the store straight.
CARCHEX Claims Numbers
If you do have to file a declare, it’s vital to keep in mind that CARCHEX is a dealer and never a direct supplier of guarantee providers. Your guarantee will really be administered by one in every of CARCHEX’s companions.
Here are the claims telephone numbers for every associate. Consult your guarantee paperwork in the event you don’t know who your administrator is.
| Administration Plus | 1-800-871-0467 |
| Alpha Warranty Services | 1-800-662-5519 |
| American Auto Shield | 1-800-531-1925 |
| American Guardian Warranty Services | 1-800-579-2233 |
| Assurant Solution | 1-866-305-4276 |
| Century Warranty Services | 1-866-732-8503 |
| Enterprise Financial Group | 1-800-527-1984 |
| National Administration Services Co. (Allegiance) | 1-877-356-1500 |
| Old Republic | 1-800-354-3953 |
| Royal Administration Services | 1-800-871-0467 |
| Universal Underwriters Service Corporation (CARCHEX Connect) | 1-800-643-9059 |
| Vemeco/Warrantech | 1-800-723-5475 |
How To Cancel A CARCHEX Warranty Plan
You can cancel a CARCHEX guarantee at any time throughout your contract. If you cancel inside the first 30 days of your contract, you may get a full refund. If you cancel after that 30-day interval, you’ll obtain a prorated refund based mostly on the time remaining in your contract.
However, you may’t do that by means of CARCHEX. Instead, you’ll have to mail or fax a notarized odometer assertion and a written cancellation request to your administrator. This may very well be any of the suppliers listed above within the claims numbers part and it ought to be listed in your contract.
CARCHEX Reviews & Customer Service
CARCHEX boasts excessive rankings throughout many buyer evaluation retailers, together with Google and the BBB. An simple technique to see if an organization takes care of shoppers is to test its BBB score and accreditation standing. CARCHEX has an A+ score from the BBB and has been accredited by the group since 2009.
Positive CARCHEX critiques reward the corporate’s customer support and useful representatives. Negative critiques point out constant points with denied claims.
We’ve added just a few CARCHEX critiques under to supply a have a look at the customer support expertise.
Positive CARCHEX Reviews
Positive CARCHEX critiques largely centered across the useful, skilled service folks acquired and the shortage of gross sales stress from brokers on the telephone.
“[The] outstanding customer service representative answered all questions. Also spoke with her supervisor, who was very knowledgeable and friendly. I was very impressed with the professional service and would highly recommend to anyone needing their product.”
– Gerald on Trustpilot
“The individual I spoke to was helpful and not pushy. No problems whatsoever. He made sure I understood things and sent me emails describing my protection plan.”
– Brian H. on BBB
Negative CARCHEX Reviews
Among the unfavorable CARCHEX critiques we noticed in our analysis, some clients complained about contract misunderstandings and communication points.
“I had a CARCHEX warranty with top coverage. I filed a claim when my shock/strut failed. CARCHEX covers the strut, but not shock. Although the Mercedes dealer said that it was my strut that failed, CARCHEX called it a shock and they did not want to pay for the repair. After a few days of complaints, they decided to make a partial payment. I canceled my contract with them and it took over a month to get back my refund.”
– Basil C. on BBB
“Wait time to talk to someone is ridiculously long. I was on hold for almost an hour. This happened several times. The repair shop couldn’t stay on that long and had to hang up. Wish I hadn’t gotten this company. Very disappointed. Won’t recommend them to anyone.”
– John T. on Trustpilot
Bottom line: Is CARCHEX Worth It?
Based on our analysis, the price of a CARCHEX guarantee is price it for a lot of drivers. Warranty safety might help you keep away from big shock restore payments, particularly in the event you’d have a tough time discovering the money to cowl them in any other case.
CARCHEX presents greater than sufficient choices to supply drivers with protection that matches their wants and funds. The firm’s 5 complete protection plans present additional safety in opposition to costly repairs, particularly for high-mileage automobiles. That type of protection can provide drivers of older vehicles actual peace of thoughts on the street.
CARCHEX additionally presents a number of driver advantages together with reasonably priced costs. Combined with its sterling popularity inside the guarantee trade, we expect CARCHEX is a unbelievable possibility to your prolonged guarantee supplier.
Our Other Top Picks for Extended Car Warranties
Even in the event you’re pretty assured an prolonged automobile guarantee from CARCHEX is true to your car, you need to think about your choices. We advocate getting free quotes from a minimum of two different respected prolonged automobile guarantee corporations: Endurance and CarShield.
Endurance: Best Overall
Endurance stands out from opponents because it operates as a direct guarantee supplier. This means the corporate presents and administers its personal contracts. Endurance presents six complete car service plans, which vary from exclusionary bumper-to-bumper protection to primary powertrain warranties. Each plan comes with rental automobile reimbursement, journey interruption protection, and roadside help.
Endurance has optimistic critiques for a corporation its dimension. The guarantee supplier holds a 4.4-star score out of 5.0 on Trustpilot and a 3.4-star score on the BBB web site.
Read our Endurance guarantee evaluation to seek out out extra in regards to the firm.
CarShield: Most Affordable
CarShield is among the hottest prolonged guarantee suppliers within the trade. The firm says it has offered multiple million contracts since its founding in 2005. CarShield presents six forms of protection, together with plans devoted to specialty automobiles. Plans can be found for buy in each state besides California.
CarShield has common buyer critiques. The firm holds a 4.0-star score out of 5.0 on Trustpilot however holds a 1.45-star score on the BBB web site. CarShield has closed over 2,100 complaints prior to now three years, however that is solely a small fraction of the corporate’s clientele.
Find out extra in regards to the guarantee supplier in our CarShield evaluation.
FAQ: CARCHEX Reviews
We rounded up probably the most generally requested questions on CARCHEX warranties.
What forms of vehicles does CARCHEX cowl?
Is CARCHEX respectable?
Yes, CARCHEX is a well-regarded prolonged auto guarantee supplier. CARCHEX critiques present optimistic buyer satisfaction rankings, and the corporate can be backed by a number of trade consultants (together with CARFAX, Kelley Blue Book, and Edmunds.com).
Is CARCHEX the identical as CarShield?
While each corporations work within the aftermarket auto trade, CARCHEX and CarShield are separate companies.
Are CARCHEX safety plans insured?
Yes, CARCHEX Extended Vehicle Protection Plans are backed by an insurance coverage firm, so you may really feel assured in your prolonged guarantee.
Who has the very best prolonged guarantee?
Our analysis workforce has discovered that unbiased guarantee suppliers reminiscent of Endurance, CARCHEX, CarShield, and Protect My Car may be good selections because of their protection ranges and reputations for service. Ultimately, the very best prolonged guarantee firm is dependent upon the wants and funds of the car proprietor.
How do you cancel a CARCHEX guarantee?
To cancel a CARCHEX guarantee, you could get in contact with CARCHEX customer support and submit an official cancellation kind. If you select to cancel your coverage inside 30 days, you may get a full refund. After 30 days, you may normally get a prorated quantity again in your guarantee.
What is the CARCHEX claims quantity?
If it is advisable file a declare, the CARCHEX claims telephone quantity is 877-227-2439 (877-CARCHEX). You can name this quantity 24/7 to file a declare or converse with customer support.
Is CARCHEX higher than Endurance?
CARCHEX and Endurance each carried out properly in our examine of the very best prolonged guarantee suppliers. However, Endurance scored barely increased total than CARCHEX. Both corporations provide high quality protection at aggressive charges.
Does CARCHEX cowl brake pads?
No, CARCHEX guarantee plans don’t cowl brake pads. These are thought-about wear-and-tear objects which don’t fall beneath service contract protection, which is typical for the guarantee trade.
Does CARCHEX cowl the transmission?
Yes. All CARCHEX plans cowl your car’s transmission.
Our Methodology
Our knowledgeable evaluation workforce takes satisfaction in offering correct and unbiased info. We recognized the next score classes based mostly on shopper survey knowledge and performed intensive analysis to formulate rankings of the very best prolonged auto guarantee suppliers.
- Affordability: A wide range of elements affect price, so it may be tough to check quotes between suppliers. Our workforce performs ongoing secret shopper analyses for various automobiles, mileages, guarantee plans, and places to offer this score.
- Coverage: Because every shopper has distinctive wants, it’s important {that a} automobile guarantee firm presents an array of protection choices. We bear in mind the variety of plans provided by every supplier, time period limits, exclusions, and extra advantages.
- Industry Standing: Our workforce considers Better Business Bureau (BBB) rankings, availability, and years in enterprise when giving this rating.
- Customer Service: Reputable prolonged automobile guarantee corporations function with a sure diploma of take care of customers. We bear in mind buyer critiques, BBB complaints, and the responsiveness of the customer support workforce.
Source: www.automoblog.web
